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SnackAisle.com


SnackAisle FAQ's

 

Ordering & Shipping

Do you have a minimum order amount? Yes, our minimum is $15.00.

Do you have APO/FPO Shipping? Yes, we ship APO/FPO by USPS. For more information click on the Shipping Information link.

Do you ship Internationally? No, we currently ship only within the United States and its territories.

What are your payment options? We accept Visa, MasterCard, American Express, and PayPal.

Is my credit card information secure? Yes! GeoTrust provides our SSL Certificate. SSL Certificates are used to provide secure, encrypted transactions between Web browsers and a Web site. These certificates not only provide transaction encryption but also verify that the potential customers are indeed conducting their transactions with the site provided by the URL they have requested. View Our Certificate here. You can shop with confidence at SnackAisle!

What are the shipping options? We ship Fedex Ground or Smartpost, unless otherwise specified. 2nd Day Air is available for an additional charges. Please contact us for other shipping options.

Why do I have to pay “oversize” charges on my popcorn? Popcorn is light, but very bulky and fragile! More than 10, 6.5 oz bags of our delicious Boston Popcorn cannot fit into a standard size box, as defined by Fedex. To avoid oversize shipping charges, order popcorn bags in quantities of 10 bags or less, or in multiples of 10.

What if my order arrives damaged? If your order is visibly damaged, it is always best to refuse the shipment from Fedex. If this is not feasible, please retain the damaged package and contact us immediately. We'll file a claim with Fedex and send a replacement package out to you. For complete information, please go to our Return Policies page.

Can I order your products by phone? Yes! Simply call us at 603-497-4490, leave us a voice mail, and one of our customer service reps will return your call within 1 business day to take your order by phone. Can’t wait? You may also fax your order to 603-879-0282. Be sure to include your phone number and we will call you to confirm your order and all of your information.

Can I place an order as a gift? Yes, simply fill in your GIFT message in the "Gift Message" box during checkout. The recipient will receive a gift invoice that includes your message but does not contain any pricing information.

Customer Service

How do I contact SnackAisle? You may call us at 603-497-4490 or email us at: customerservice@snackaisle.com. For our complete contact information, visit our Contact Us page from the link at the bottom of our website.

What is your privacy policy? Your privacy is of paramount importance to us, and we will never sell or share your information with a third party. You can access our privacy statement by clicking on the link Privacy Policy located at the bottom of any page of our store.

What is your return policy? Due to health & safety concerns, we can not accept return of food products. If there is an error with your order, or a quality issue with a product, please contact us at 603-497-4490 or email us at: customerservice@snackaisle.com

To see our full policy, simply click on Return Policies at the bottom of any store page, or under Customer Service on our homepage.

Do you have a mailing list? Yes! The SnackAisle newsletter is sent monthly alerting customers to new products, items on sale, News in the SnackAisle, and coupons and special savings offers. To join the mailing list, enter your email in the box indicated under "Join Our Mailing List" at the bottom of our homepage.

Why can’t I talk to a “live person” when I call? We are a small, NH based business, and our team members are working hard to fulfill our customer’s orders. Rest assured that our voicemail is checked very frequently throughout the day, and a team member will return your call within 1 business day.

Do you have Wholesale pricing? SnackAisle has a network of Wholesale Customers throughout the United States and we welcome new customers who are interested in our products for resale. Please contact us directly at 603-497-4490 for our Wholesale Catalog and Policies.

Do I need to login to place an order? No, it is not necessary to create a login to either place an order or checkout, you may do so as a "guest". The login is for your convenience to use features such as viewing previous orders, tracking orders, wish lists and  to auto populate your fields for checkout

What does "All Natural mean? SnackAisle prides itself on carrying products that are only all-natural, which means no artificial ingredients, colors, or preservatives.

What does the date on the product mean? The date on your product is a "freshness code" that manufacturers are required by law to stamp on their product. It is not an "expiration date", we find that most products are fresh and delicious well past their freshness dates.

What is SnackAisle's policy on freshness codes? All SnackAisle's products (except BargainAisle items as indicated) will be shipped within the freshness codes listed on the package. SnackAisle cannot guarantee any specific dates, since they are determined by the manufacturers.

Do you have Gluten Free products? Yes, we carry over 100 “gluten free” products. You can find them by clicking on the Category "Gluten Free"

What are Edamame? Edamame are green soybeans, that have been “dry roasted” and lightly salted. Some call them the “perfect” snack! They are crunchy, nutty, and loaded with essential amino acids, fiber, and protein. They contain no Trans Fats and are cholesterol free.

Do you have healthy snacks that are “kid friendly”? Yes we do! The category, "Healthy Kids" has a list of single serve, kid approved, healthy snacks that are a perfect option for the lunch box or after school snacks.

Where are the ingredients listed? Ingredients for all of our products are listed on each individual product page.

Can I purchase a gift box of your products? Yes you can! We have a few of our most popular selections grouped together in gift boxes. These will arrive in a standard SnackAisle box.  You can also select a SnackAisle Gift Basket, created for us by "Extra Touch Gourmet". Click on Gift Boxes & Baskets, to see our selection.

Can I purchase a gift certificate? Yes! Simply click on the on the Gift Certificates to order for any occasion, in the amount you choose. It will be emailed to your recipient.

Are you the manufacturer of the products? No, SnackAisle represents many brands, however, we do not produce them.

Do you take suggestions about new products? Definitely! All new products that SnackAisle considers must meet our strict standards of “All Natural”, Trans Fat free, they must be unique, and most of all, taste good! We welcome our customer’s suggestions of products that they’d like to see available in the SnackAisle. Simply email us at: customerservice@snackaisle.com with your suggestions!


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Snack Aisle, All Natural Snacks, Hudson, NH

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